Lana Heels

Shipping typically takes 7–13 business days. We ship via trusted carriers including Canada Post, USPS, Australia Post, and Royal Mail UK to ensure reliable delivery worldwide.

For clothing, we recommend gentle cold washes, lay-flat or hang drying, and avoiding bleach or harsh chemicals to preserve fabric quality and color. When in doubt, always refer to the care label.

For shoes, spot clean with a damp cloth and use a soft brush for any dirt. For delicate materials, consider using a protective spray.

Yes, you'll receive a tracking number via email once your order has been processed and shipped. Tracking may take 1–3 business days to become active.

Yes! We offer a 30-day money-back guarantee no questions asked.

Not to worry, in the unlikely event that your item arrives damaged or the wrong size we will send you a replacement item as soon as possible.

Yes. You're able to update your shipping address after placing an order if your order has not yet been shipped.