Refund policy

At Zane Moretti, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help with a straightforward return and refund process.

Returns

You have 30 days from the date of delivery to request a return for eligible items. To qualify for a return, the item must meet the following conditions:

• The product must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging, including tags, accessories, and manuals (if applicable).
• A receipt or proof of purchase must be provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items cannot be returned due to hygiene or customization reasons. These may include:

1. Final sale or clearance items
2. Personalized or custom-made products
3. Gift cards
4. Items that have been used, damaged, or altered after delivery

Return Process

To start a return request, please contact our customer support team at:

Email: support@zanemoretti.com

Please include the following information in your request:

• Your order number
• The item(s) you wish to return
• Reason for the return
• Photos of the product (if damaged or defective)

Once your request is reviewed and approved, we will provide return instructions and the return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service to ensure your returned item is safely delivered.

Zane Moretti is not responsible for lost or undelivered return shipments.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos showing the issue so we can resolve it quickly.

Depending on the situation, we may offer:

• A replacement product
• A full refund
• Store credit

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider, but typically:

• Refund approval: within 3–5 business days
• Funds returned to account: 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank for further assistance.

If you have completed these steps and still have not received your refund, please contact us at support@zanemoretti.com.

Exchanges

We only replace items if they are defective, damaged, or the wrong product was shipped. If you need to exchange an item, please contact our support team.

Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped. After this time, the order may already be in fulfillment and cannot be cancelled.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Business Information